OneGov – sharing the benefits of digital innovation
Improving Government Services
ICT and Digital Government
Finance, Services and Innovation
OneGov strives for efficiency, satisfaction and public protection. When a customer renews a professional or
vocational licence on their mobile they are most likely using the OneGov Digital Gateway. OneGov provides
digital solutions that customers enjoy using. Service NSW has used OneGov to transform customer delivery
in NSW. The service (OneGov) is Australia’s only aggregated platform for digital licence services in Australia.
Providing ‘software-as-a-solution’ to NSW Government Departments and Non-Government Organisations,
OneGov delivers new ‘customer driven’ digital services every 12 weeks. It achieves this through a ‘hyper agile’
approach to delivery which has driven the delivery of a ‘world’s first digital license’ released in NSW in 2016.
OneGov has contributed to improving government services and delivering value to NSW.