OneGov – sharing the benefits of digital innovation

Improving Government Services

ICT and Digital Government
Finance, Services and Innovation

OneGov - sharing the benefits of digital innovation - Improving Government Services recipientsOneGov strives for efficiency, satisfaction and public protection. When a customer renews a professional or vocational licence on their mobile they are most likely using the OneGov Digital Gateway. OneGov provides digital solutions that customers enjoy using. Service NSW has used OneGov to transform customer delivery in NSW. The service (OneGov) is Australia’s only aggregated platform for digital licence services in Australia. Providing ‘software-as-a-solution’ to NSW Government Departments and Non-Government Organisations, OneGov delivers new ‘customer driven’ digital services every 12 weeks. It achieves this through a ‘hyper agile’ approach to delivery which has driven the delivery of a ‘world’s first digital license’ released in NSW in 2016. OneGov has contributed to improving government services and delivering value to NSW.