Delivering Quality Customer Services
Treasury & Finance
Service NSW aims to deliver on the NSW2021 goal of restoring trust in government as a service provider. It provides citizens of NSW with expanded and simplified access to 850 government transactions via a single one-stop digital shop (service.nsw.gov.au), multi-agency call centre (open 24/7), and 18 service centres (open 7am-7pm weekdays and 9am-3pm Saturdays). Their goal is to meet the transaction and information needs of customers and deliver quality service. Customers are offered the opportunity to provide feedback; to date 98 per cent of customers surveyed in service centres rate their experience as better than the previous service and 99 per cent of customers surveyed in the call centre are satisfied with the service.